In 2017 The Evolve Group made the decision to go for ISO 9001 and 14001 accreditation to align themselves with the industry quality standards and ensure recognition in the field of quality.

At the time The Evolve Group did not have a documented quality management system or environmental system in place or indeed any of the other requirements for the accreditation.

Working with the ISO standards we looked to put in place a robust Quality Management System and Environmental system which consisted of setting quality objectives, impacts and analysis schedules, quality check sheets throughout each touch point of an order, a Non Conformance logging and correcting process, a Customer Service review programme,  a reporting function to be able to fully engage the leadership team in the system and an auditing and management review programme.  We also addressed the legislation governing the company’s practices, Health & Safety of the offices and production units, business continuity, staff management and engagement, a overhaul and streamlining exercise of all systems and processes and training of all staff.

We began this project in March 2017 with a view to undergoing an external audit in September 2017 (6 Months).  The Evolve Group received accreditation from this audit (with the British Assessment Bureau) with no major faults and 2 minor suggestions.

Since September 2017 we have worked to maintain the systems and the suite of documents keeping them updated through out the year, analysing both quality and environmental results, auditing and reviewing with management to make improvement decisions.  A secondary external audit was carried out in December 2019 where the accreditation was maintained with no major or minor faults.


In 2017/2018 Scotland Food & Drink were undergoing organisational change as they expanded and developed.

A challenge they faced was to manage the data that they owned and how it was shared amongst the organisation to maximise its potential.

Data such as industry contacts, existing members, potential members and media contacts were stored in various places and didn’t provide a comprehensive data base that could be utilised and reported on.

Workflows and systems were also varied and this meant cross team working and transparency was being compromised.

Following an audit of all data and a requirements gathering from all areas of the organisation we began to customise a CRM system to allow for all contact data to be transparently stored and reported on.

Processed were also designed to ensure an efficient and effective workflow in to the system and to improve relations between the teams.

The new data protection legislation was also due to come out in May 2018 and so we ensured that the system and processes were compliant and that a full data audit was logged and relevant documentation created (privacy statements, subject access requests, privacy by design etc).

We provided full training on the new system, processes and on GDPR.

The new system is now being used by all departments, reporting has been maximised, transparency has been achieved, compliance attained and cross team working improved.


In 2018 Seafood Scotland wanted to ensure they were compliant for the new GDPR legislation that was coming out.

Although a small organisation, Seafood Scotland knew that the legislation affected all companies regardless of their size and activity.  It was also important to look at their relationships with other organisations especially those overseas and how this data was managed.

We carried out a full data audit and process review with all staff and the CEO.  A suite of documentation was then created including the updating on the privacy policy on to their website and staff training was provided.

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