In the business world today there is more competition than ever for customers and service users, more demand for value for money and more legislation than ever to navigate. SME’s therefore need to be robust, stable, compliant, forward thinking and most importantly operationally Lean.
Carrying out an organisational review should be both a rewarding and revitalising experience. It is about taking stock of where an organisation currently is, what gaps there may be in how an organisation operates and where there is room for improvement.
The review should involve the whole team from the board, staff and service users to ensure that the thoughts, vision, concerns and solutions come from within.
It should also include a look in to the future – what is the up and coming legislation that might affect an organisation , are there any funding opportunities, are there any single points of failure (does only one person know how to do a job, if one system goes down is there a backup?)
How does an Organisation Review work?
There are 3 key stages.
Stage One: Spend time within the business looking at existing documentation and processes
Stage Two: Carry out informal interviews with members of the team
Stage Three: Carry out an Operational Gap Analysis across various areas (see below)
Stage Four: Produce a Review Report highlighting gaps and areas for improvement.
What happens next?
Over to the organisation – if after reading the Review Report the organisation would like to carry out the work in-house then they can use the report to work from.
Alternatively, the work can be carried out by a third party.
What are the benefits to using a third party?
A third party can bring a different and focused skill set in to complete the work. As the third party only has to focus on the project in hand there are no distractions and the day to day running of the organisation can continue as normal.